MarketLive – Acquired by Kibo

CUSTOMER SATISFACTION WITH OUR ECOMMERCE APPLICATION MAINTENANCE MODEL

 
  • Marketlive was looking for an outsourcing provider that could scale with its growing operation with a variety of services needed to be fulfilled. MarketLive was impressed with KMS leadership and decided to work with KMS.
  • The result is that the KMS team has enhanced and resolved virtually all of MarketLive’s client’s sites.
  • Increased Net Promoter Score by 50% after the first year.

Engage.CX – Series A Funding

COMPLETE APPLICATION SOLUTION FOR A CUSTOMER ENGAGEMENT TECH STARTUP

 
  • CX Technologies needed a partner they could trust to help build ENGAGE.CX from the ground up, and eventually scale with them as their business grew.
  • Knowing they could create a solution that would revolutionize the CRM industry, CX Technologies turned to KMS to help build the robust, multi-channel product they envisioned.
  • Software solution lead to $2.9 Million Series A Funding Round

ERT

OFFSHORE TESTING SOLUTIONS FOR THE HEALTH CARE AND LIFE SCIENCES INDUSTRY

 
  • There was an ineffective team in place with no progressive development of the quality control function and little operational oversight. With the right team, right pricing and right plan in place, KMS has helped ERT to solve all of these problems.
  • KMS reduced testing effort by 60% from previous vendor.

Razorhorse Capital

PLATFORM MODERNIZATION’S IMPACT ON YOUR PORTFOLIO – REPAIRING TECHNICAL DEBT, LOWERING OPERATIONS COSTS, & DECREASING DEVELOPMENT TIME

 
  • Over the past six years, Razorhorse has worked with its private equity clients to source, value, perform due diligence, negotiate, and integrate nearly 40 software company acquisitions and investments.
  • “When products are late and buggy, it destroys customer confidence. Predictability is critical for customer success” – Austin Scee, Founder & CEO of Razorhorse Capital.
  • 57% of ISVs polled said modernization made their platforms easier to maintain.

Geronimo!

COMMON VALUES HELP KICK-START A START-UP

 
  • KMS and Geronimo share common values in their work toward giving back to the community. With limited documentation available, the KMS team was proactive in proposing new features for the website and mobile apps, managing the site’s performance and adopting an agile and fast paced approach to collecting and executing the requirements.
  • Being a start-up company, Geronimo needed a trusted partner to build and brand the Geronimo website from the ground up.
  • Geronimo’s product can now deliver vacations, technology to book the vacations, and solutions to promote the fundraising efforts. In addition, KMS developed the payment processing links as well as key reporting and affiliate sites to drive traffic to the sites.

Health Market Science – Acquired by LexisNexis

PLATFORM MODERNIZATION”S IMPACT ON YOUR PORTFOLIO – REPAIRING TECHNICAL DEBT, LOWERING OPERATING COSTS, & DECREASING DEVELOPMENT TIME

 
  • As Senior Director of Development at Health Market Science (HMS), Alan Horton faced a common issue to fast-growing companies in a hot market. He needed to manage more projects with his existing staff. To meet the company’s software development goals, Horton needed a way to add capacity without breaking the bank.
  • KMS allowed HMS to get high-quality products to market quickly, make enhancements to their core products, and help keep clients satisfied.
  • With an offshoring outsourcing turnover rate of only 4%, KMS’s low turnover means high production.

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